Contact Us
Last Updated: July 3, 2025
Get in Touch: We'd love to hear from you! Whether you have questions, feedback, or need support with FinWize, we're here to help. Please reach out using the contact information below.
Email Support
Email: [email protected]
This is currently our primary and only contact method. Please include detailed information about your inquiry to help us assist you better.
Response Times
We typically respond to emails within 24-48 hours during business days. For urgent matters, please mark your email as "URGENT" in the subject line.
Quick Contact Form
Note: This form will open your default email client. If you prefer, you can copy the information and send it directly to [email protected]
What to Include in Your Message
To help us assist you quickly and effectively, please include:
- Device Information: Your device type (iPhone, Android) and OS version
- App Version: The version of FinWize you're using
- Detailed Description: Clear description of your issue or question
- Steps to Reproduce: If reporting a bug, include steps to reproduce the issue
- Screenshots: If applicable, attach screenshots to help illustrate the issue
Frequently Asked Questions
Technical Support
- App crashes or freezes: Please include device model, OS version, and what you were doing when it occurred
- Data backup/restore issues: Ensure you're signed in to the same account across devices
- Premium features not working: Verify your subscription status in your app store account
Premium Subscription
- Subscription management: Handle cancellations through your Apple/Google app store account
- Billing questions: Contact Apple/Google support for billing disputes
- Feature access: AI features require active subscription and internet connection
Privacy & Data
- Data deletion: You can delete all data by clearing app data or uninstalling
- Data export: Use the backup feature to export your financial data
- Privacy concerns: Review our Privacy Policy for detailed information
We Value Your Feedback
FinWize is constantly evolving based on user feedback. Whether you have suggestions for new features, improvements, or just want to share your experience, we'd love to hear from you!